Types of Boundaries

Job Responsibility Boundaries – are generally established by the organisation and help define your responsibility and reporting requirements. They help you to answer the following questions:

–To whom do you report?
–Who gives you feedback?
–Who sets your work priorities?
–How is your organisation and customer information kept secure?
–How do you treat all staff and customers fairly?
–How do you behave at work, eg Code of Conduct.


Interpersonal boundaries – these include the following:

–The tone of voice people use with one another
–The attitude and approach co-workers use with each other and customers
–The ability to focus on work goals even with people you do not like or with whom you have different opinions and beliefs

Physical boundaries – refer to the area directly around a person that he/she considers to be their personal space

Mental boundaries include a person’s beliefs, thoughts, decisions and choices

Emotional Boundaries refer to a person’s self esteem and feelings

ZONE OF HELPFULLNESS

Lesson Summary

Job Responsibility Boundaries are established by the organisation to define reporting requirements, feedback channels, work priorities, information security, fair treatment of staff and customers, and expected behavior at work.

Interpersonal boundaries encompass the tone of voice, attitude, and approach used by co-workers and customers. It also includes the ability to focus on work goals regardless of personal biases or differing opinions.

Physical boundaries are the personal space around a person that they consider their own.

Mental boundaries include a person's beliefs, thoughts, decisions, and choices.

Emotional boundaries relate to a person's self-esteem and feelings.

The Zone of Helpfulness is not explicitly described, but it can be inferred as a concept that determines how far one is willing to help others within appropriate boundaries.

Complete and Continue